We're on a CRUSADE to help you achieve driving excellence through informative, enjoyable driving lessons.
We're on a CRUSADE to help you achieve driving excellence through informative, enjoyable driving lessons.
Crusade Driving School
Last updated: September 2026
These Terms & Conditions explain the basis on which driving tuition is provided by Crusade Driving School. By booking or attending a driving lesson, you agree to these terms.
Our aim is to provide professional, patient and effective driving tuition while helping every learner develop the knowledge, skills, confidence and attitude needed to become a safe and responsible driver.
These terms apply to all driving lessons and training provided by Crusade Driving School unless otherwise agreed in writing.
Crusade Driving School provides professional driving tuition through its driving instructors.
Lessons may be provided by a fully qualified Approved Driving Instructor (ADI) or, where applicable, a DVSA-approved trainee instructor.
The instructor providing your tuition will be identified to you when your lessons are arranged.
We will provide you with the current lesson price and duration before your tuition begins.
Before driving on a public road, you must:
Lessons are normally available in durations of:
Your instructor will structure your lessons according to your individual needs and level of experience.
The number of lessons required varies from learner to learner. There is no fixed number of lessons that guarantees a test pass.
Your instructor will provide guidance on your progress and discuss areas that require further development.
Current lesson prices will be confirmed when you book your lessons.
Unless otherwise agreed:
Lessons are arranged directly with your instructor or through Crusade Driving School.
A booking is considered confirmed once the lesson time has been agreed.
Learners should arrive at the agreed collection point at the agreed time.
Where possible, learners should provide accurate and up-to-date contact information so that their instructor can contact them about lessons.
We understand that circumstances can change.
If you need to cancel or rearrange a lesson, you should give your instructor as much notice as possible.
At least 48 hours' notice should normally be given for cancellations or changes.
Where less than 48 hours' notice is given, the lesson may be charged at the full lesson rate.
This is because the instructor has reserved that time specifically for you and may be unable to offer the appointment to another learner at short notice.
The cancellation charge may be waived where there are exceptional or unavoidable circumstances. This will be considered on a case-by-case basis.
Repeated late cancellations or missed appointments may result in future lessons being offered only on a prepaid basis or the instructor declining to provide further tuition.
If you do not attend a booked lesson and have not contacted your instructor, the lesson may be charged in full.
If you arrive late, the lesson will normally still finish at the originally agreed time.
Your instructor will make reasonable efforts to accommodate unavoidable delays, but additional lesson time cannot normally be guaranteed.
There may be occasions when your instructor needs to cancel or rearrange a lesson.
Examples include:
Where your instructor cancels a lesson, you will not be charged for the cancelled tuition.
Where a prepaid lesson has been cancelled by the instructor, you will normally be offered an alternative lesson or a refund where appropriate.
We will make reasonable efforts to give you as much notice as possible.
Driving lessons may sometimes need to be cancelled or shortened because weather or road conditions make it unsafe or impractical to provide tuition.
Your instructor will make the final decision about whether a lesson can safely take place.
Factors may include:
Safety will always take priority over completing a scheduled lesson.
Driving lessons are a professional learning environment.
You are expected to behave respectfully towards your instructor and other road users.
Your instructor may end a lesson if they reasonably believe that continuing would be unsafe.
This may include situations involving:
No refund will normally be due where a lesson has to be terminated because of the learner's unacceptable behaviour or because the learner is unfit to drive.
You must not attend a driving lesson while under the influence of alcohol or illegal drugs.
You must also inform your instructor if you are taking medication that may affect your ability to drive safely.
Your instructor may refuse to provide a lesson if they reasonably believe that you are not fit to drive.
The lesson may still be chargeable where the reason for stopping the lesson is the learner's condition or behaviour.
Learners must not use a mobile phone or other handheld electronic device while driving unless permitted by law and specifically required for the purposes of the lesson.
Your instructor may use a mobile phone or other device where necessary for legitimate business, navigation, safety or instructional purposes, provided this is done safely and legally.
Private practice between professional lessons can be extremely beneficial.
If you practise with a family member, friend or other supervising driver, you are responsible for ensuring that:
Your instructor may advise you when private practice would be beneficial and what areas you should practise.
Your instructor will discuss your progress with you and provide guidance about when you may be ready to take your practical driving test.
Passing a driving test cannot be guaranteed.
The decision to book a test remains yours, but you should take your instructor's advice into account.
Your instructor may advise you to delay a test if they believe you are not yet consistently demonstrating the required standard.
This is intended to help you avoid taking a test before you are ready and potentially losing the test fee.
The learner is responsible for managing their own driving test booking.
This includes making changes to, cancelling or rearranging the test where necessary.
Current DVSA rules require learners to manage their own car driving test changes and cancellations.
Your instructor can provide advice about test readiness, local test centres, waiting times and preparation, but cannot guarantee the availability of a particular test date or time.
You should always check the current DVSA rules when managing your test booking.
Where your instructor agrees to provide the driving school vehicle for your practical driving test, this will be subject to:
The current price for use of the driving school vehicle for a practical test will be confirmed before the test.
Your instructor may refuse use of the vehicle if they reasonably believe that presenting you for the test would be unsafe or that the vehicle cannot legally or safely be used.
If your instructor decides that the vehicle cannot be provided for a test, they will communicate this to you as soon as reasonably possible.
DVSA has its own rules concerning cancellation and rearrangement of driving tests.
You are responsible for understanding and complying with the current DVSA requirements.
If you cancel or change a test at short notice, you may lose the DVSA test fee.
Your instructor cannot be responsible for losses resulting from a learner booking, changing or cancelling a test incorrectly.
Current DVSA rules should always be checked before making changes to a test appointment.
On the day of your practical test, you are responsible for bringing all documentation and items required by DVSA.
Your instructor will advise you where appropriate.
If you are using a Crusade Driving School vehicle for your test, you must arrive in sufficient time for any agreed pre-test preparation.
If you are late for your test or fail to meet DVSA requirements, your instructor cannot guarantee that the vehicle will remain available.
Your instructor will monitor your progress throughout your training.
This may include keeping records of:
You may ask your instructor about your progress and what you need to work on to reach your driving goals.
We will try to provide continuity with the same instructor wherever possible.
However, there may be occasions where a different instructor is required due to:
Where reasonably possible, you will be informed of any proposed change.
If a suitable alternative cannot be provided, we will discuss the available options with you.
Our vehicles are maintained and serviced in accordance with legal requirements and the manufacturer's recommendations.
The vehicle used for your lessons may occasionally need to be replaced because of servicing, maintenance, breakdown or other circumstances.
Where possible, a suitable alternative vehicle will be provided.
Learners must follow their instructor's instructions regarding the safe use of the vehicle.
Some vehicles may be fitted with dash cameras or other recording equipment for safety, insurance, training or security purposes.
Where recording equipment is used, it will be operated in accordance with applicable data protection requirements.
Recordings will not be shared publicly or used for marketing without an appropriate lawful basis and, where required, permission.
We do not guarantee that any learner will pass their driving test within a particular number of lessons or attempts.
Every learner progresses at a different rate.
Our aim is to develop safe, competent and responsible drivers rather than simply teach learners to pass a test.
Where a refund is appropriate, it will normally be made using the original payment method where reasonably possible.
Refunds may be considered where:
Lessons cancelled by the learner at short notice may not be refundable where the cancellation charge applies.
Nothing in these terms affects your statutory consumer rights.
We want to resolve any problems quickly and fairly.
If you are unhappy with your tuition or have a complaint, please raise it with your instructor or Crusade Driving School in the first instance.
We will:
Complaints should be made as soon as reasonably possible so that the matter can be investigated while the relevant information is available.
If a complaint concerns the professional conduct of an Approved Driving Instructor and cannot be resolved directly, you may also contact the Driver and Vehicle Standards Agency (DVSA).
We will collect and use personal information where necessary to arrange and provide driving tuition, communicate with learners, process payments, maintain appropriate records and meet our legal obligations.
Personal information will be handled in accordance with our Privacy Policy.
You should ensure that the contact information you provide is accurate and kept up to date.
Where gift vouchers or prepaid lesson packages are offered, the specific terms applying to them will be explained at the time of purchase.
Unless otherwise stated, prepaid lessons remain subject to these Terms & Conditions.
Any special offers, discounts or promotional packages will be subject to the specific conditions communicated when the offer is made.
Unless otherwise stated, promotional offers cannot be combined with other discounts or offers.
We will provide driving tuition with reasonable care and skill.
Nothing in these terms excludes or limits liability where doing so would be unlawful.
We cannot accept responsibility for losses caused by circumstances outside our reasonable control, including delays, road closures, severe weather, vehicle breakdowns or changes to DVSA arrangements.
Nothing in these terms affects your statutory consumer rights.
We may update these Terms & Conditions from time to time to reflect changes to our services, prices, legal requirements or DVSA procedures.
The version applicable to your tuition will be the version in force at the time the relevant booking is made, unless a later version is required by law or specifically agreed with you.
The latest version will be published on the Crusade Driving School website.
Nothing in these Terms & Conditions is intended to remove or reduce any rights you have under UK consumer protection legislation or any other rights that cannot legally be excluded.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
If you have any questions about these Terms & Conditions, your lessons or your booking, please contact Crusade Driving School.
Crusade Driving School
Telephone: 07415 360691
Email: info@crusadedrivingschool.co.uk
Website: crusadedrivingschool.co.uk
Last reviewed: September 2026
